From a former Geek Squad employee:
One
Data Recovery is not a big deal. They hook it up to any random desktop, run a recovery program (license costs about 1k a year), and click recover.
Two
An Agent’s RPT or Revenue Per Transaction is around $250.00. Which means if you are spending less than that, their goal is to get you to spend more.
Three
Geek Squad hires people based on their Salesmen and Customer Service skills before they hire on their Technical Prowess. They would rather Train a salesman to be a tech than train a tech to be a salesman.
Four
They outsource some of the repairs via a remote access application (AKA AJU or Agent Johnny Utah). These people are in countries that have no similar privacy laws that are in the US. So in other words, your computer with your saved bank passwords, government contacts, ETC; are being accessed by “Bob” in India, Pakistan, and various other countries around the world.
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2 comments:
My brother was promoted from the sales floor of Best Buy to Geek Squad ... he's a good kid, but he's not someone I would trust my computer to!
That's a freakin awesome post.
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